Now Serving New York State (Capital Region) (NYC) (Long Island) (Hudson Valley) (Mohawk Valley) (Southern Tier) (Central, NY) (North Country) (Finger Lakes) (Western, NY)

Frequently Asked Questions

 

We understand you might have questions. View our list of frequently asked questions (FAQ) and let us help you with your needs. Contact us today!

 

 

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CashRyde - FAQ's

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Is CashRyde a rideshare app?

Yes/No CashRyde was developed as a driver finder & scheduling site that can be used by all types of drivers and transportation companies. However, we do share a downloadable mobile app to allow passengers and drivers more location details for the time of your travel.

 

What are the Top features on the CashRyde platform?

  • We allow passengers to save a list of their favorite drivers and request them.
  • We allow drivers and passengers to agree upon the price of a ride & the ability to set hourly and daily rates.
  • We allow passengers to customize their rides. They can pick a male or female driver, they can choose a luxury car for that perfect occasion or pick a car with child seats, bike rack, wifi, etc.
  • We do not take any percentage of the rides you book. No more giving up 20-30% of your fares. Our service is free to the private listing drivers and we charge less than $1/a day for public listing drivers and it’s free for passengers. That’s it. You can accept payments in any form in which you like and have immediate access to your money.

 

How is CashRyde Different From Other Driver Network Sites?

Unlike other driver network sites that have ad listings for thousands of different types of drivers, CashRyde is focused on one thing: The community drivers with their own vehicles (small business owner-operators), and professional drivers by posting Driver Contract Job Ads on CashRyde.

As an independent driver, you can find new driving opportunities in two ways: 1) Respond to rider's requests and 2) Advertise your driving business for free by posting a Driver Available Ad on CashRyde.

We also provide additional driver resources, including:

  • Sending you instant email alerts when new ads are posted near you.
  • A Driver ID number which can be used for a direct search to your ad listing.
  • Driver Resources to help you find on-line and off-line riders for your business and more.

 

Are you expanding?

We will absolutely be expanding into new cities and areas. We started out in the Capital Region area of New York and quickly expanding into 263 cities/counties in 24 States in North America. 

 

What is CashRyde?

CashRyde is the easiest way to get anything you want in your city delivered to your door in under an hour.

 

How does CashRyde Delivery work?

Go to CashRyde.com or download the CashRyde app to browse nearby drivers, or tap the ‘search’ icon to order from any store within your delivery zone. You can add items from our menus or type in custom orders.

After you order your CashRyde, it is assigned to one of our CashRydes, who will complete your delivery. CashRydes act as your personal assistant that you can text throughout the entire delivery, so if you decide you need to make any changes, text your CashRyde to let them know.

You can track your delivery and pay directly through CashRyde.com or the CashRyde app. All payment information is saved securely so you only need to enter it once.

 

How does CashRyde Rideshare work?

Go to CashRyde.com or download the CashRyde app to browse nearby drivers, or tap the ‘search’ icon to order from any store within your delivery zone. You can add items from our menus or type in custom orders. After you order your CashRyde, it is assigned to one of our CashRydes, who will complete your delivery. CashRydes act as your personal assistant that you can text throughout the entire delivery, so if you decide you need to make any changes, text your CashRyde to let them know. You can track your delivery and pay directly through CashRyde.com or the CashRyde app. All payment information is saved securely so you only need to enter it once.

 

If you have additional questions, please email the CashRyde team at info@cashryde.com

 

Riders - FAQ's

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Do you allow payment through the app?

  • No CashRyde allows drivers and passengers to agree upon the payment method before the ride. Whether it’s cash, credit card, PayPal, or venom, you get to choose.

Therefore, we do not keep any credit card information for passengers on file. This flexible pay also allows drivers to get access to their monies faster. No matter the payment method, a detailed receipt will be available for reimbursement.

 

How do I make payment for rides?

  • Payments for rides are paid directly to the driver in cash or other means determined by that driver found on listing.

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How do I use on-demand booking?

  • To use booking on-demand, simply follow the below 4 steps.
  1. Search for drivers in your community and look for listings that offer on-demand booking.
  2. Once you find a driver who offers on-demand booking click on the listing and look for the details section and click the on-demand booking link.
  3. You will be forwarded to the CashRyde on-demand booking site. Select pickup time and enter Pick-up / Drop-off location.
  4. Enter the best way for the driver to contact you and wait for a driver to contact you.

 

How do I sign up as a rider member?

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What can I have delivered with CashRyde?

Almost anything! We deliver food from your CashRydeite restaurants, dry cleaning, clothing, groceries, and more!

 

How do I report a problem with my CashRyde Driver?

If there is an issue with your in-progress CashRyde driver, you can contact your local CashRyde admin team directly by phone. directly through the CashRyde app. If your CashRyde is complete, or you cannot get in contact with your CashRyde driver, contact the CashRyde Support team by going to the Help section in the app or website.

 

Should I tip my CashRyde?

CashRyde support works hard to make sure your CashRyde happens without any issues. CashRyde suggests tipping your CashRyde driver based on the cost of the items and the distance traveled (minimum of $2).

 

What do I do if I need to contact my CashRyde?

Your CashRyde is a text or phone call away! When your CashRyde is in progress, you’ll be able to tap on a text message or phone icon to get in touch with your CashRyde.

 

Who makes the deliveries?

Our trusty CashRydes deliver all CashRydes deliveries. All Public CashRydes drivers listed on the platform are screened and go through a background check process before they begin to run CashRydes.

 

Can I order in advance?

CashRyde deliveries are on-demand, at the time you need it. Although our average delivery takes 35 minutes, we recommend placing your CashRyde about 30 minutes – 1 hour ahead of time.

 

What is the delivery fee for CashRyde?

Our standard delivery fee for finding a CashRyde driver is FREE, however, this the driver has a fee he or she wishes to charge. CashRyde has a suggested fee for local but we do not enforce the suggested fee on the drivers. -- suggested fees may vary by geographic area & merchant the suggested fee is normally between $3 - $5.

 

How quickly do these drivers deliver?

The average delivery time is 35 minutes, but times can vary depending on demand, traffic, and restaurant wait times. We always keep you posted on the status of your order via push notifications and texts from your CashRyde.

 

How do I pay for a CashRyde?

CashRyde is completely cashless. All payment is made directly to the driver which accept all major credit and debit cards but best of all cash is accepted.

 

If you have additional questions, please email the CashRyde team at info@cashryde.com

 

Drivers - FAQ's

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Does CashRyde pay for gas?

  • No CashRyde does not pay for your gas.

When working with CashRyde, you are considered an independent contractor, meaning you will be responsible for any of your own expenses incurred.

 

How do I find a match? Can I choose my riders?

  • You decide who you want to pick up, 4 ways to find your rider:
  1. Receive requests from riders directly from CashRyde listing.
  2. Receive requests from riders using On-Demand Booking
  3. Receive ride requests from Auto
  4. Receive ride requests

 

What are the rules for drivers imposed by CashRyde?

  • You the driver are in business for yourself, therefore you set your rules. ALL we ask is for drivers to Adhere to our Code of Conduct at all times so we can all make our carpool community a safer and better one.
  1. Safety First - Abide by traffic laws. Drive safely and buckle up!
  2. Communicate - Be clear about location, date, and timing. Confirm with a call if needed.
  3. Be Punctual - We all have important appointments to keep.
  4. Commitment - Keep to your words. Be considerate!
  5. Respect - Show mutual respect. Don’t eat, drink or smoke when a rider is in the car.

 

Can I become a driver member?

  • Yes! You can apply to be a CashRyde Driver.

Get Started for Free -  - For questions about the application process, head to our Applicant FAQ.

 

What type of vehicle do I need??

  • We currently require standard size vehicles with 4 doors and 4 seat belts, plus the driver’s seat belt for a total of 5 people.

The majority of rider members on CashRyde are looking for drivers with these vehicle types: Car, SUV, Minivan, Crossover, Cargo Van, Sprinter, Covered Pickup, and Box Trucks. These ads are driver job contracts for local and regional delivery work. We also have driver ads for drivers with flatbeds and tractor-trailers.

 

What is an independent driver's job?

As an Independent Contractor, you are responsible for your vehicle costs, insurance, and fuel, as well as filing your taxes as a self-employed driver business with all applicable self-employment taxes.

 

How do I advertise my driving business on CashRyde?

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CashRyde is a driver website where you can advertise your driving business for free! Register and post a Driver Available Ad, which includes your driver profile. Companies needing drivers can search CashRyde’s database and can find you if you have posted a Driver Available Ad. They can review your profile and contact you directly.

 

What is my driver profile?

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When you register for free, you will also create a driver profile that helps companies with driving opportunities review your information quickly. The driver profile includes your contact information, type of vehicle, make and model, mileage, year, state of license, DBA name (if any), Master Contractor (if you oversee other drivers / multiple vehicles), background questions, and experience. If you upgrade to the premium account option, your profile also includes a “front page” where you can upload a picture of your vehicle and list your top qualifications/highlights to stand out to recruiters.
Your profile is kept securely in our database, and you can easily update or change the information in your profile when you log in to your account. When you want to apply to driver contract jobs listed on CashRyde, click respond, and your saved profile is included in the reply sent to the recruiting company.

 

What are email alerts and quick apply?

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Once you register, you will begin to receive email alerts when new driver contract jobs are posted in your area. To respond to a job posting, click the Quick Apply button in the email alert. It’s easy to apply to new driver contract jobs from your mobile device. You can also log in to CashRyde.com and reply to driver contract jobs from your account.

Register and create a free CashRyde account. There are no fees or charges for our basic membership. Once registered, you can search for driver contract job ads posted by companies needing drivers throughout the U.S.

 

How do I update my driver listing?

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Login to your CashRyde account with your email address (username) and password. From your dashboard, you can:

Update Your Driver Listing
Search For New Driver Contract Job Ads
Post a Driver Available Ad (market your business)
Change your password
Review Driver Contract Jobs you’ve applied to and Driver Available Ads you've posted
Access our Driver Resources

 

What is the premium account upgrades?

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CashRyde is free for all drivers. We offer an optional premium account, which provides additional features to help promote your driving business. Premium members have an upgraded driver profile and can upload a picture of their vehicle to their profile. As a premium member, when you respond to companies posting driver ads, your response is listed higher than non-premium members. It includes a star, so recruiters can see you have a Premium profile.

 

How do I cancel my account?

To cancel, please email cancel@cashryde.com with your request to cancel. Please include your name and email address.

 

How do I change my phone number?

We would be happy to help you change the phone number on your account. Please email our Support team at account_updates@cashryde.com with a summary of your request. To expedite the process, please send the email from the address that’s linked to your account.

 

Do you do a background check on all drivers?

Yes, every driver initially receives a 7-year background check, and then quarterly thereafter.

 

How long will my background check take?

There is typically a 24-hour turnaround on background check approvals, but please allow up to 5 - 7 days.

 

If you have additional questions, please email the CashRyde team at info@cashryde.com

 

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